Customer Experience Manager - Banana Republic - Fayetteville - Northwest Arkansas

Company Name:
Gap Inc.
Title: Customer Experience Manager - Banana Republic - Fayetteville - Northwest Arkansas
Other Locations:
The Customer Experience Manager drives the shopping experience by managing sales generation, customer engagement, and all sales floor operations. The Customer Experience Manager is responsible for translating the business plans and strategies developed by the General Manager into day-to-day implementation plans and actions for teams.
Implements action plans to improve key performance indicators to maximize business opportunities
Reviews and adjusts schedule to ensure appropriate floor coverage to complete all workload and to maximize sales
Provides in the moment feedback to staff to maximize sales
Ensures hallmark customer experience by assessing interactions on the sales floor and in the fitting room
Executes focal process for sales and sales support employees
Creates development and training plans for direct reports
Creates hiring plans for Center of Excellence
Hires, trains, develops and supervises Center of Excellence Supervisors and some of the sales and sales support team members
Recruits from a diverse applicant pool
Provides GM with feedback on Center of Excellence team members
Implements shortage action plan in partnership with the leadership team to minimize loss and achieve shrinkage goal
Promotes community involvement to drive brand awareness and loyalty
Fosters customer centric culture by recognizing and rewarding team
Ensures optimal floor coverage to maximize customer engagement, selling and task completion based upon the payroll goal
Monitors and enforces adherence to all corporate policies (e.g., dress code, return policy, safety, LP, etc.) as directed by policy and procedure
Minimum 3 years retail experience with emphasis on store operations and/or customer service
Gap Inc. experience preferred
Ability to travel as required
Ability to work nights and weekends as appropriate to schedule requirements
Ability to lift and carry 30lbs
Ability to maneuver around sales floor, back room and office areas
College degree preferredStore: Management

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